FREE SHIPPING WORLDWIDE | DAILY RESTOCKS
02/22/2023
2:22PM
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quick answers ↓
✦ SHIPPING & TRACKING
once a shipping label has been created, our system locks edits to protect the order from errors or delays. this usually means it's already in the packing stage or ready to ship ♡
if your order hasn’t been processed yet, you can request a change through the same tool above! please note, swaps depend on inventory availability :)
you can use our edit tool here to request address or size changes. if your label hasn’t been purchased yet, we’ll do our best to make it happen!
sometimes the tracking needs a little time to catch up. if it’s been more than a week without any movement, feel free to email us at team@resurg3nce.com with your order number — we’ll check it right away for you.
sometimes packages get marked as delivered early or dropped off at mailrooms, concierge desks, or with neighbors. we recommend checking around first, and if it still doesn’t show up after 24 hours, send us a message at team@resurg3nce.com — we’ll look into it asap.
we’re so sorry if this happened — it’s the worst. unfortunately, we’re not liable for lost or stolen packages once they’ve been marked as delivered to the address provided. that said, email us at team@resurg3nce.com with your order number and we’ll figure out a solution together :)
✦ RETURNS & EXCHANGES
we currently accept returns on unworn items within 14 days of delivery. email us to start the process and we’ll guide you from there!
yes! if it’s in stock and the original item is unworn, we’re happy to help you exchange it :) just email us and we’ll take care of the rest.
customers are responsible for all shipping and delivery costs related to returns or exchanges. we totally understand this can be a bit of a bummer, but it helps us keep our prices fair and sustainable for everyone ♡ we recommend using a tracked shipping method so nothing gets lost along the way!
