We believe trust should be earned through honest communication, reliable service, and a genuine willingness to improve. Below, you’ll find straightforward answers about RESURG3NCE, our products, shipping process, customer reviews, returns, and the steps we’re taking to create a better experience with every order. We are proud of how far the brand has come, but we also recognize that growth comes with lessons. We listen closely to customer feedback and are constantly working to improve our product quality, production planning, fulfillment, communication, and support. Our goal is not to claim perfection, it is to keep learning, take responsibility when something falls short, and become more dependable with every collection.

Yes. RESURG3NCE is an independent clothing brand focused on creating distinctive knitwear, accessories, and thoughtfully designed pieces for our community. Customers who order through our official website receive an order confirmation, access to customer support, and tracking information once their package ships. Our goal is to provide a clear, secure, and reliable shopping experience from the moment an order is placed until it arrives. For the safest experience, always place your order directly through our official website and contact our support team if you have any questions before purchasing.

Like many growing independent brands, we have received both positive feedback and criticism. Some customers have loved their products and experience, while others have experienced longer-than-expected waits or communication that did not meet the standard we want to provide. We do not dismiss those experiences. Every piece of feedback helps us identify where we need to improve. We are continually working on clearer timelines, stronger communication, better production planning, more consistent quality control, and faster support. A negative experience matters to us, even when it represents only one order. Our responsibility is to learn from it and build a better experience going forward.

Certain RESURG3NCE products are produced in limited quantities or offered as preorders. During periods of unexpectedly high demand, production or fulfillment can sometimes take longer than originally anticipated. We understand that waiting for an order can be frustrating, especially when expectations are not communicated clearly. We are working to provide more realistic estimates, clearer product-page information, and more frequent updates whenever an order is affected. We would rather be transparent about a delay than leave a customer without information.

We are constantly reviewing every part of the customer experience. Our current improvement priorities include: More accurate production and shipping estimates, Clearer distinctions between preorder and in-stock products, More frequent order updates, Stronger product quality control, More dependable inventory planning, Faster and more organized customer support, Clearer sizing, material, and fit information, Improvement is an ongoing process. Every release, customer message, review, return, and support request teaches us something that can make the next experience better.

An in-stock item has already completed production and is available to begin processing for shipment. A preorder item is purchased before production or final fulfillment has been completed. Preorders help us produce limited designs more responsibly, but they require additional waiting time. Every preorder product page should include an estimated production or shipping window. These dates are estimates rather than guaranteed arrival dates because production, quality inspections, customs, and carrier delays can occasionally affect the timeline. Please review the product description carefully before placing your order.

Shipping time consists of two separate stages: Order processing: approximately 5-14 days on regular non-preorder items. Carrier transit after shipment: approximately 7-14 days, depending on the destination and selected shipping method. Preorder products follow the production estimate shown on their individual product pages. If an order contains both preorder and in-stock products, the items may ship together once the preorder item is ready unless otherwise stated. Carrier transit times begin after the package has been processed and handed to the shipping provider.

Once your order ships, tracking information will be sent to the email address or phone number entered during checkout. Tracking can occasionally take several business days to display movement after a label is created. This usually means the package is being transferred, sorted, or waiting for its first carrier scan. Check your spam or promotions folder if you have not received your shipping confirmation. You can also contact us through our live chat or email us at team@resurg3nce.com with your order number for assistance.

Tracking does not always update at every stage of a package’s journey. Packages may move between facilities before receiving another visible scan, particularly during customs processing, weekends, holidays, or periods of high carrier volume. If your tracking has not changed for 7 business days, contact us using our live chat or email us (team@resurg3nce.com) with your order number. Our team will review the available information and help determine the appropriate next step. A temporary lack of tracking movement does not automatically mean that a package is lost.

When we become aware of a meaningful production or fulfillment delay, our goal is to communicate the updated information as clearly as possible. Depending on the status of the order and our applicable policies, available options may include continuing to wait for the product, changing an eligible item, or requesting a cancellation or refund. Contact our live chat or email team@resurg3nce.com with your order number so our team can review your specific order. Options may vary depending on whether production has begun, the product is customized, or the package has already shipped.

RESURG3NCE ships worldwide to United States, Locally in Canada, Most of Europe and many more places internationally Available destinations, shipping methods, and rates are displayed during checkout. Although our shipping is free and we try to prepay any customs/duties charge before hand, International customers may be responsible for duties, taxes, customs fees, or import charges required by their country. These charges are determined by local authorities and are separate from the amount paid to RESURG3NCE unless checkout specifically states otherwise.

Our products are developed with close attention to silhouette, materials, artwork, construction, and overall appearance. Because many pieces use knitted, woven, washed, printed, or handmade elements, small variations may naturally occur between individual units. Before products are approved, we evaluate samples and work with our production partners to improve details such as fit, material weight, graphic placement, stitching, and durability. We are continually refining our quality-control process. Should an item arrive damaged, defective, or significantly different from what was ordered, contact us with clear photographs so the situation can be reviewed.

Fit can vary between designs. Some RESURG3NCE products are intentionally oversized, relaxed, cropped, or designed with a wide neckline. Always review the measurements and fit notes provided on the individual product page rather than relying only on your usual size. Product photographs can help demonstrate the intended silhouette, but the fit may differ depending on body proportions and styling. For sizing assistance before ordering, contact our live chat or email team@resurg3nce.com with the product name and your sizing question.

Contact us as soon as possible using our live chat or email us at team@resurg3nce.com with your order number and the requested change. We may be able to update an address, size, or item before fulfillment begins. However, changes cannot be guaranteed once an order has entered production, been packed, or been transferred to the shipping carrier. Submitting a request does not automatically confirm that the order has been changed or cancelled. Please wait for confirmation from our team.

Eligible items may be returned within 7 business days of delivery or receipt, provided they meet the conditions described in our official return policy. Items generally need to be unworn, unused, unwashed, and returned with their original packaging or tags. Certain final-sale, personalized, hygienic, or preorder products may have different conditions. Please read our complete return policy before ordering. To begin a return request, please use our live chat or email us at team@resurg3nce.com with your order number and reason for the request.

Contact us through live chat or email us at team@resurg3nce.com within7 days of delivery and include: Your order number, A clear description of the issue, Photographs of the item, Photographs of the packaging, when relevant, A photograph of the shipping label, if requested. Our team will review the information and determine the appropriate resolution under our policies. Please do not discard damaged packaging or remove product tags until the request has been reviewed.

The reviews displayed on this page reflect feedback submitted by real RESURG3NCE customers. We do not believe in presenting fabricated experiences or changing criticism into praise. Where available, reviews may be identified as coming from verified purchasers. A verified-purchase label should only be used when the review platform has confirmed that the reviewer purchased through our store. We may moderate content containing private information, spam, threats, or unrelated material, but genuine criticism should not be removed simply because it is negative.

We review feedback to understand recurring concerns and determine where changes are needed. Feedback may influence sizing information, product construction, materials, packaging, production timelines, shipping communication, and support procedures. Not every issue can be solved immediately, but every legitimate concern deserves to be heard and considered. We want customers to judge RESURG3NCE not only by what we say, but by how consistently we improve over time.

For help with an existing order, please us our live chat or email team@resurg3nce.com and include your full name and order number. Our typical response time is 2-3 business days. Sending several separate messages about the same order may make it harder to keep the conversation organized, so replying within the original email thread is recommended. For the fastest assistance, provide all relevant information in your first message.

customers are responsible for all shipping and delivery costs related to returns or exchanges. we totally understand this can be a bit of a bummer, but it helps us keep our prices fair and sustainable for everyone ♡ we recommend using a tracked shipping method so nothing gets lost along the way!

we accept all major credit cards, paypal, apple pay, google pay, and shop pay.

confirmation emails go out automatically. check your spam or promotions tab, and if you paid with apple pay, it may have gone to your apple ID email. still nothing? email team@resurg3nce.com with your name and we’ll confirm it for you.

to keep things fair during new launches, discount codes are usually paused for the first 24 hours. after that, you can use them again :) thanks for understanding.

sometimes packages get marked as delivered early or dropped off at mailrooms, concierge desks, or with neighbors. we recommend checking around first, and if it still doesn’t show up after 24 hours, send us a message at team@resurg3nce.com — we’ll look into it asap.

all our pieces come with free shipping — no hidden fees, no surprises. the shipping cost is already built into the price you see <3

RESURG3NCE is still growing, learning, and improving. We are grateful to every customer who has supported the brand, shared their experience, or given us an opportunity to correct a problem. We cannot promise that mistakes will never happen. We can promise to keep listening, communicate more clearly, take legitimate concerns seriously, and work toward a better standard with every product and every order. Trust is not built through one statement. It is built through what we do next.