i saw an ad for this and IMMEDIATELY bought it. omg the quality is even better than i was expecting! the sweater is a very nice quality and looks sooo good on! would highly recommend anything from this brand!
FREE WORLDWIDE SHIPPING | DAILY RESTOCKS
02/22/2023
2:22PM
RESURG3NCE Reviews | Customer Experiences & Frequently Asked Questions
910+ reviews on Shop
★★★★★
rated at 4.7 stars
Customer Reviews
Overall rating: 4.4 / 5 from 624 reviews.
THE SWEATER IS ABSOLUTELY ADORABLE. Plus the little gifts too! The off the shoulder look is stunning—just make sure you size up when you buy it! Plus it’s sooo soft. The shipping did take a while but be patient! I love it so much—THANK YOU!!
it’s sooooo soft and pretty irl. it was definitely worth the wait! ╰(*´︶`*)╯♡
Absolutely adore the fit of the sweater! It’s also surprisingly really warm — super excited to wear it when the weather gets a bit more chilly :))
Soo cute ive gotten so many compliments from it
I love the quality of this sweater and the design is perfecttt. Overall a great purchase and can’t wait to wear it in winter 💗
it’s so cute and the material is so fricking comfy n nice exactly like the pictures i love it🥹
Such a perfect sweater for any nana fans, very soft
so so cute!! the sweater is so soft and is the perfect amount of oversized!! i also received it way quicker than i thought!! will be buying from them again :))) (plus i got some really cute freebies!)
The bag is perfect.I love the strawberry keychain.I just love everything.The bag arrived in 3-4 weeks. The waiting time was killing me but it was worth the wait.🤩🫰
I love this sweater, the material is breathable and comfortable!! Super cute too! Only thing was that it took around 3 months to arrive, but overall worth it purchase!
it was great and shipping didn’t take as long as I thought because the reviews I read said it would take longer. It took about 2 weeks for bot the processing and shipping time overall. The bag and box also came in great shape
The bag is so cute!!! The quality is great and came in less than 2 weeks!!! It was great service.
delivery was better than last time! thank you so much! <3
I love it sooo much thank youu! I love the included freebies (minus the Takumi sticker 💔 HAHA). Thank youuuu
it’s so soft and matched the photo perfectly!! it does take a while to ship but it ends up being worth it ♪(๑ᴖ◡ᴖ๑)♪
she is so perfect :3 such good quality and all of the extra accessories are so CUTEEE ♡
Loved the bag, I love the nana tag and added some accessories of my own. I was hoping to get the nana Polaroid picture, but other than that the charms are amazing.
You guys so. This took two months to come to my house. BUTTTT it was so worth it! The package was adorable with freebies, the sweater is high quality and long lasting. The design is perfect; and sizing is amazing. Can’t wait to buy my next one :3
I sized up for an oversized look and it was perfect :)) super super comfy and really nice quality sweater for its price! def in my sweater rotation now <3
It’s literally prefect! Plus the little random items they included are super cute!
omg this bag was so worth it! I’m not really a tote bag girl but when i saw this i knew i just had to have it. I’d buy anything nana merch but this specific line is really good quality and came with stickers and a care note, like woah this was such a good experience ꉂ(˵˃ ᗜ ˂˵) def would buy again!
I got a few problems with it at the start,but the communication was very clear and it got pretty quickly like in 3 weeks since I get to communicated.My only problem is the fact that's they told me a gift come with it but only my bag came and I wonder why (the bag is in a very pretty good quality)!! 🩷
Absolutely love this bag!! The ordering process was so smooth and easy, it arrived in 2 weeks beautifully boxed and with a bag sleeve. The bag is the perfect sized, resting just by your elbow with plenty of space. Pretty spacious but larger items and books will fit awkwardly. Overall it’s such a well made bag, no weird smells and has held up very well over use. Will deffo be getting the black version too!!
Super cute and soft, totally worth the extra wait!! I love the way it fits—it slips off the shoulder (but not too much). Plus it came with Nana stickers and a lotus flower temporary tattoo <3
Definitely brown not black lol, but it’s still very nice. I ordered an item from this brand once before this and both are very high quality :)
cutest packaging!!
been a resurg3nce fan since i ordered their wave to earth necklaces and i stand by this when i say they have the sweetest team ! i ordered back in november and while i only got my products now, the team communicated really well and my items came relatively quickly from their initial message ! the packaging and the items are intentional and beautiful, and i can really see the effort they put into their products. i appreciate all your hard work ! i look forward to ordering again <3
it took 3 months to ship but its such a cute sweater !! the material is really soft its so comfortable🥹🥹 i usually wear an xs but i got an m/l because i wanted it oversized !! if you do buy this be prepared to wait a few months but you wont be disappointed
this sweater is super cute, and everything came as described; however, the communication should be improved. I see many people have had bad experiences regarding getting replies back, and it took several weeks for me to get a reply after I contacted this business the first time. I understand that because the shipping is free, and because it’s shipping overseas, that the item takes a while to be received. This doesn’t bother me, but I’m sure many customers would appreciate better communication ♡ !!
I can’t delete my other review but after contacting the sellers through their actual help button on the website i finally received it! They were very helpful and kind so I only took one star off for the order not coming for 4 months because the packaging and freebies were just too beautiful for it to even really matter that much anymore. I’m just so happy I finally got it and I totally understand these kinds of things can happen with small businesses.
The item itself is beautiful and amazing quality, aswell as coming with many freebies like stickers and temporary tattoos! I have yet to wear or wash it so unsure of the sustainability of this quality. The only downside and it being a major one is the lack of communication and the fact this took four and a half months to arrive and i had honestly forgot about it. The only way i could get through to the company was by commenting on their tiktok other methods such as instagram or email were unsuccessful! Very cute detailing on labels
i will preface this with saying i did wait a lil over a month for this sweater (ordered late december , delivered early february) and i know others have waited longer, however i think it’s very much worth it. it’s well-crafted and made out of excellent material. they even sent out a keychain as a freebie, woukd definitely buy again even if i had to wait longer.
It's super cute and warm! The only issue is that it does shed a bit. It took about a 1½ months to get to me in Australia but it's the perfect addition to any smiski lover's wardrobe/collection!! <3
I wear this beauty ALL THE TIME. super comfortable, soft fabric, incredible piece in my collection. I LOVE resurgence items and I'm so excited to buy from them more <3
Superrr cute and comfy!! Keeps you warm and feels so quality!
First of all, it took four months to arrive,they've told me the shirt would come with a free gift and it didnt (when i contact them about it they never answered my email),then after Washing it only two times the black faded completly to grey (i dont know if it shows in the photos). I was really exicted and it really dissapointed me.
finally got my package after 5 months and a half🥹 the quality if the tote bag is amazing! i got the one with both sides. didnt get a free extra one though 😔 and the straps are a little bit on the short side
finally got my order after 5 months and a half🥹 its really soft and the quality feels good, a little bit itchy tho. i never expected that i would ever get my package😭 im happy now though:)
It’s so cute and soft!!! I love it so much. The shipping didn’t take that long either, it arrived in less than a month.
RESURG3NCE Reviews, Shipping & Customer Care
Below you'll find everything you need to know about how shipping works at RESURG3NCE, including our current processing times and what to expect after placing an order.
Processing Your Order
Every order is carefully packed by our team before it is shipped.
In-Stock Items
```In-stock items typically have a processing time of 2 to 12 business days before shipment.
```Pre-Order Items
```Pre-order items are products made available for purchase before they are ready to ship. Depending on the product, production schedule, and demand, pre-orders may take up to 3 months to be processed and shipped unless a different estimated timeline is clearly stated on the product page.
Please review the individual product description before ordering, as product-specific timelines may vary.
```During new releases, holidays, or periods of high order volume, processing times may occasionally take longer than estimated. We're always working to fulfill orders as quickly as possible while maintaining the quality you expect from us.
If you need your order by a specific date, you can submit a shipment priority request through our form. While we cannot guarantee every request, we will always do our best to help whenever possible.
Delivery Times
The delivery estimates below begin once your order has been processed and shipped.
| Destination | Estimated Delivery Time |
|---|---|
| Canada | 1 to 5 business days |
| United States | 5 to 8 business days |
| United Kingdom | 12 to 15 business days |
| All Other International Destinations | 12 to 22 business days |
Please note: These delivery estimates do not include processing times.
Order Updates
You'll receive three email updates throughout your order:
| 01 |
Order Confirmation Sent immediately after your purchase has been completed. |
| 02 |
Shipping Confirmation Sent once your order has been packed and prepared for dispatch. This email will include your tracking number. Please allow a short period for tracking information to begin updating after the carrier receives your package. |
| 03 |
Delivery Confirmation Sent once your package has been marked as delivered. |
Customs & Duties
International orders may be subject to customs fees or import duties depending on your country's regulations.
Customs fees and import duties are determined by the destination country's authorities and are the responsibility of the customer. If you have any questions regarding customs, please do not hesitate to contact us.
📧 Need Help?
```If you have any questions about your order or shipping, our support team is always happy to help. The fastest way to reach us is through our live chat, or you can contact us through our support page.
```Thank you so much for supporting RESURG3NCE. We cannot wait for you to receive your order and hope you love it as much as we do. ♡
We believe trust should be earned through honest communication, reliable service, and a genuine willingness to improve. Below, you’ll find straightforward answers about RESURG3NCE, our products, shipping process, customer reviews, returns, and the steps we’re taking to create a better experience with every order.
We are proud of how far the brand has come, but we also recognize that growth comes with lessons. We listen closely to customer feedback and are constantly working to improve our product quality, production planning, fulfillment, communication, and support. Our goal is not to claim perfection, it is to keep learning, take responsibility when something falls short, and become more dependable with every collection.
free keychains mentioned in our emails, sms, or promotions are included while supplies last. ♡ we set aside a predetermined quantity for each promotion, and eligible orders will receive one until that quantity has been fully claimed. once they’re gone, they’re gone, so a keychain is not guaranteed with every order unless explicitly stated otherwise.
Yes. RESURG3NCE is an independent clothing brand focused on creating distinctive knitwear, accessories, and thoughtfully designed pieces for our community.
Customers who order through our official website receive an order confirmation, access to customer support, and tracking information once their package ships. Our goal is to provide a clear, secure, and reliable shopping experience from the moment an order is placed until it arrives.
For the safest experience, always place your order directly through our official website and contact our support team if you have any questions before purchasing.
Like many growing independent brands, we have received both positive feedback and criticism. Some customers have loved their products and experience, while others have experienced longer-than-expected waits or communication that did not meet the standard we want to provide.
We do not dismiss those experiences. Every piece of feedback helps us identify where we need to improve. We are continually working on clearer timelines, stronger communication, better production planning, more consistent quality control, and faster support.
A negative experience matters to us, even when it represents only one order. Our responsibility is to learn from it and build a better experience going forward.
Certain RESURG3NCE products are produced in limited quantities or offered as preorders. During periods of unexpectedly high demand, production or fulfillment can sometimes take longer than originally anticipated.
We understand that waiting for an order can be frustrating, especially when expectations are not communicated clearly. We are working to provide more realistic estimates, clearer product-page information, and more frequent updates whenever an order is affected.
We would rather be transparent about a delay than leave a customer without information.
our inspired pieces come from a genuine love for the music, art, stories & culture that shaped us personally. we create them as tributes to the things we love and the memories attached to them ♡ RESURGENCE™ is an independent brand and is not affiliated with, sponsored by, or endorsed by the referenced creators or rights holders unless otherwise stated.
We are constantly reviewing every part of the customer experience. Our current improvement priorities include:
More accurate production and shipping estimates,
Clearer distinctions between preorder and in-stock products,
More frequent order updates,
Stronger product quality control,
More dependable inventory planning,
Faster and more organized customer support,
Clearer sizing, material, and fit information,
Improvement is an ongoing process. Every release, customer message, review, return, and support request teaches us something that can make the next experience better.
An in-stock item has already completed production and is available to begin processing for shipment.
A preorder item is purchased before production or final fulfillment has been completed. Preorders help us produce limited designs more responsibly, but they require additional waiting time.
Every preorder product page should include an estimated production or shipping window. These dates are estimates rather than guaranteed arrival dates because production, quality inspections, customs, and carrier delays can occasionally affect the timeline.
Please review the product description carefully before placing your order.
Shipping time consists of two separate stages:
Order processing: approximately 5-14 days on regular non-preorder items.
Carrier transit after shipment: approximately 7-14 days, depending on the destination and selected shipping method.
Preorder products follow the production estimate shown on their individual product pages. If an order contains both preorder and in-stock products, the items may ship together once the preorder item is ready unless otherwise stated.
Carrier transit times begin after the package has been processed and handed to the shipping provider.
Once your order ships, tracking information will be sent to the email address or phone number entered during checkout.
Tracking can occasionally take several business days to display movement after a label is created. This usually means the package is being transferred, sorted, or waiting for its first carrier scan.
Check your spam or promotions folder if you have not received your shipping confirmation. You can also contact us through our live chat or email us at team@resurg3nce.com with your order number for assistance.
Tracking does not always update at every stage of a package’s journey. Packages may move between facilities before receiving another visible scan, particularly during customs processing, weekends, holidays, or periods of high carrier volume.
If your tracking has not changed for 7 business days, contact us using our live chat or email us (team@resurg3nce.com) with your order number. Our team will review the available information and help determine the appropriate next step.
A temporary lack of tracking movement does not automatically mean that a package is lost.
When we become aware of a meaningful production or fulfillment delay, our goal is to communicate the updated information as clearly as possible.
Depending on the status of the order and our applicable policies, available options may include continuing to wait for the product, changing an eligible item, or requesting a cancellation or refund.
Contact our live chat or email team@resurg3nce.com with your order number so our team can review your specific order. Options may vary depending on whether production has begun, the product is customized, or the package has already shipped.
RESURG3NCE ships worldwide to United States, Locally in Canada, Most of Europe and many more places internationally
Available destinations, shipping methods, and rates are displayed during checkout. Although our shipping is free and we try to prepay any customs/duties charge before hand, International customers may be responsible for duties, taxes, customs fees, or import charges required by their country.
These charges are determined by local authorities and are separate from the amount paid to RESURG3NCE unless checkout specifically states otherwise.
Our products are developed with close attention to silhouette, materials, artwork, construction, and overall appearance. Because many pieces use knitted, woven, washed, printed, or handmade elements, small variations may naturally occur between individual units.
Before products are approved, we evaluate samples and work with our production partners to improve details such as fit, material weight, graphic placement, stitching, and durability.
We are continually refining our quality-control process. Should an item arrive damaged, defective, or significantly different from what was ordered, contact us with clear photographs so the situation can be reviewed.
Fit can vary between designs. Some RESURG3NCE products are intentionally oversized, relaxed, cropped, or designed with a wide neckline.
Always review the measurements and fit notes provided on the individual product page rather than relying only on your usual size. Product photographs can help demonstrate the intended silhouette, but the fit may differ depending on body proportions and styling.
For sizing assistance before ordering, contact our live chat or email team@resurg3nce.com with the product name and your sizing question.
Contact us as soon as possible using our live chat or email us at team@resurg3nce.com with your order number and the requested change.
We may be able to update an address, size, or item before fulfillment begins. However, changes cannot be guaranteed once an order has entered production, been packed, or been transferred to the shipping carrier.
Submitting a request does not automatically confirm that the order has been changed or cancelled. Please wait for confirmation from our team.
Eligible items may be returned within 7 business days of delivery or receipt, provided they meet the conditions described in our official return policy.
Items generally need to be unworn, unused, unwashed, and returned with their original packaging or tags. Certain final-sale, personalized, hygienic, or preorder products may have different conditions.
Please read our complete return policy before ordering. To begin a return request, please use our live chat or email us at team@resurg3nce.com with your order number and reason for the request.
Contact us through live chat or email us at team@resurg3nce.com within7 days of delivery and include:
Your order number,
A clear description of the issue,
Photographs of the item,
Photographs of the packaging, when relevant,
A photograph of the shipping label, if requested.
Our team will review the information and determine the appropriate resolution under our policies.
Please do not discard damaged packaging or remove product tags until the request has been reviewed.
The reviews displayed on this page reflect feedback submitted by real RESURG3NCE customers. We do not believe in presenting fabricated experiences or changing criticism into praise.
Where available, reviews may be identified as coming from verified purchasers. A verified-purchase label should only be used when the review platform has confirmed that the reviewer purchased through our store.
We may moderate content containing private information, spam, threats, or unrelated material, but genuine criticism should not be removed simply because it is negative.
We review feedback to understand recurring concerns and determine where changes are needed. Feedback may influence sizing information, product construction, materials, packaging, production timelines, shipping communication, and support procedures.
Not every issue can be solved immediately, but every legitimate concern deserves to be heard and considered.
We want customers to judge RESURG3NCE not only by what we say, but by how consistently we improve over time.
For help with an existing order, please us our live chat or email team@resurg3nce.com and include your full name and order number.
Our typical response time is 2-3 business days. Sending several separate messages about the same order may make it harder to keep the conversation organized, so replying within the original email thread is recommended.
For the fastest assistance, provide all relevant information in your first message.
customers are responsible for all shipping and delivery costs related to returns or exchanges. we totally understand this can be a bit of a bummer, but it helps us keep our prices fair and sustainable for everyone ♡ we recommend using a tracked shipping method so nothing gets lost along the way!
we accept all major credit cards, paypal, apple pay, google pay, and shop pay.
confirmation emails go out automatically. check your spam or promotions tab, and if you paid with apple pay, it may have gone to your apple ID email. still nothing? email team@resurg3nce.com with your name and we’ll confirm it for you.
to keep things fair during new launches, discount codes are usually paused for the first 24 hours. after that, you can use them again :) thanks for understanding.
sometimes packages get marked as delivered early or dropped off at mailrooms, concierge desks, or with neighbors. we recommend checking around first, and if it still doesn’t show up after 24 hours, send us a message at team@resurg3nce.com — we’ll look into it asap.
all our pieces come with free shipping — no hidden fees, no surprises. the shipping cost is already built into the price you see <3
RESURG3NCE is still growing, learning, and improving. We are grateful to every customer who has supported the brand, shared their experience, or given us an opportunity to correct a problem.
We cannot promise that mistakes will never happen. We can promise to keep listening, communicate more clearly, take legitimate concerns seriously, and work toward a better standard with every product and every order.
Trust is not built through one statement. It is built through what we do next.
