RETURNS & EXCHANGES

Eligible items may be returned within 7 business days of delivery or receipt, provided they meet the conditions described in our official return policy. Items generally need to be unworn, unused, unwashed, and returned with their original packaging or tags. Certain final-sale, personalized, hygienic, or preorder products may have different conditions. Please read our complete return policy before ordering. To begin a return request, please use our live chat or email us at team@resurg3nce.com with your order number and reason for the request.

our return labels are charged directly to us by the shipping carrier. instead of passing the full shipping cost on to you, we only charge a flat fee of $10 CAD / $8 USD. in many cases, the actual return postage costs us more than that, and we cover the remaining amount ourselves. ♡

once your return is submitted, a shipping label is created and charged to us. because of this, we ask that your package is dropped off at the post office within 14 days so the label can be used within the expected return window.

if the original return label can no longer be used and a new label needs to be purchased, the $10 CAD / $8 USD return fee may need to be charged again. this simply covers the cost of issuing another return label to you.

no. the fee is there to help cover the postage and handling cost charged to us for your return. we keep the fee flat at $10 CAD / $8 USD, even when the actual shipping cost is higher, so returns stay as affordable and predictable as possible.

customers are responsible for all shipping and delivery costs related to returns or exchanges. we totally understand this can be a bit of a bummer, but it helps us keep our prices fair and sustainable for everyone ♡ for exchanges you will only pay the postage for getting the package fee back to us, we will cover the postage fee for the reshipment of your package

tldr: you are responsible for getting your package to us, and we are responsible for getting your package to you.

Contact us as soon as possible using our live chat or email us at team@resurg3nce.com with your order number and the requested change. We may be able to update an address, size, or item before fulfillment begins. However, changes cannot be guaranteed once an order has entered production, been packed, or been transferred to the shipping carrier. Submitting a request does not automatically confirm that the order has been changed or cancelled. Please wait for confirmation from our team.

RESURG3NCE is still growing, learning, and improving. We are grateful to every customer who has supported the brand, shared their experience, or given us an opportunity to correct a problem. We cannot promise that mistakes will never happen. We can promise to keep listening, communicate more clearly, take legitimate concerns seriously, and work toward a better standard with every product and every order. Trust is not built through one statement. It is built through what we do next.